An Update on the Coronavirus/COVID-19 Situation

In these difficult and testing times for businesses, we're doing everything we can to keep our people safe whilst still offering our customers the best possible service.

We wanted to draw your attention to some changes you may see to orders, deliveries, returns and refunds and also make you aware of the steps we're taking to follow all up-to-date guidelines.

As the situation is changing daily, we'll update this information regularly to keep you informed.

Receiving Orders

Our teams are working tirelessly to ensure we can continue to deliver your orders. If you do not receive your order within the time specified you can get in touch with us via the online enquiry form. Go to Contact Us - Make an online enquiry.

Parcel Delivery and Collections

The carriers continue to implement new plans in response to the Coronavirus situation following advice and safety guidelines issued by local authorities. This information is developing and ever changing.

As the procedures for the acceptance of parcels also continuously changes, depending on the current Covid-19 situation, they will be adapted to reflect a safe and secure delivery of your parcel.

Returning Items

We understand that there are times when you may need to return an item to us. We have tried to make our returns process and any related charges as straightforward as possible.

To get started with your self-service online return please go to Contact Us - Returning your item. Enter your invoice number (CI Reference) and email address and follow our very simple steps to return your order.

Need help completing your return? To contact us please go to Contact Us - Make an online enquiry and complete the online enquiry form.

Processing Refunds

We are currently experiencing delays in receiving returned items and high absence rates within our own business. Our commitment is to process refunds within 14 working days upon receipt of the returned goods.

Contacting Our People

We are very much open for business but we anticipate that our absence levels will stay high as will be the case for most businesses. We have issued detailed communications to our workforce to ensure they are fully briefed on the latest situation. Our advice to them is based on official guidelines and all our people are aware of the correct process to follow in the event they feel unwell or experience flu-like symptoms.

At present, businesses like ours are advised to continue working and we are taking all the safety precautions possible to protect our staff and continue to offer you our uninterrupted services.

We thank you for your continued patience at this time.